Coach Client Services Associate

About Coach

Coach is a global fashion house renowned for leather goods, accessories and ready-to-wear, with an aesthetic rooted in New York design. The brand operates within the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and commercial innovation. As an employer, Coach presents opportunities to work at the intersection of heritage craftsmanship and contemporary retail.

Role & Responsibilities

• Greet and assist clients with warmth and professionalism, anticipating needs and delivering personalised service.
• Operate point-of-sale systems accurately, maintain an organised cash wrap and handle cash/media in compliance with company policy.
• Receive, process and organise inbound shipments and transfers; report discrepancies and maintain stockroom order and cleanliness.
• Manage merchandise flow: replenish the sales floor, execute visual merchandising updates and support planned floor moves.
• Drive incremental sales by suggesting add-on products, promoting gift cards and capturing customer information where permitted.
• Support sales floor activities, promptly respond to customer requests and collaborate with colleagues and management to meet service objectives.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines; perform regular physical tasks including lifting up to 50 lbs.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales), preferably in a luxury retail environment; combinations of education and experience will be considered.
• Current knowledge of fashion trends and competitive marketplace activity.
• Familiarity with cash register systems and basic computer competency (including iPad/Mobile POS and Internet).
• Strong attention to detail, organisational skills and the capacity to multitask in a fast-paced environment.
• Excellent interpersonal and customer service communication skills; strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre throughout the sales floor and stockroom.

Skills

Experience

At least 1 year of retail experience required, ideally including cashier or stockroom duties in a luxury or premium retail setting. Experience with POS operations and in-store merchandising preferred.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401 (K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York heritage with contemporary creativity and a customer-centric retail ethos. As part of the Tapestry group, the workplace emphasises inclusivity, development and collaboration while encouraging employees to be candid, innovative and results-oriented.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.