Coach Client Services Associate

About Coach

Coach is a global fashion house renowned for leather goods, handbags and accessories and is part of the Tapestry portfolio. The brand blends New York design sensibility with contemporary craft, operating within a multi-brand group that emphasizes creativity, inclusivity and talent development across retail and corporate functions.

Role & Responsibilities

• Greet clients with warmth and professionalism, anticipate needs and deliver personalised assistance on the sales floor and at the cash wrap.
• Operate POS accurately, manage cash/media in compliance with company policy and maintain an organised cash wrap.
• Receive, process and organise incoming shipments and transfers; report discrepancies and ensure stockroom cleanliness and inventory accuracy.
• Replenish merchandise on the sales floor, execute visual merchandising updates and support promotional or seasonal resets.
• Recommend add-on products, promote gift cards and capture customer information where permitted to support CRM efforts.
• Support the sales team by responding to customer requests, partnering with management and maintaining high housekeeping standards.
• Adhere to Loss Prevention guidelines and safe handling procedures while performing physical tasks such as lifting and stock moves.

Qualifications

• At least 1 year of previous retail experience (cashier, stock or sales experience); experience in luxury retail preferred.
• Current knowledge of fashion trends and competitive marketplace.
• Familiarity with cash register systems and mobile POS workflows; basic computer literacy including use of iPad/laptop and internet applications.
• Strong attention to detail, organisational ability and capacity to multitask in a high-volume environment.
• Excellent interpersonal and customer service skills with a client-focused demeanour.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to regularly lift 25 lbs (up to 50 lbs occasionally) and perform physical duties such as climbing, bending and kneeling.

Skills

Experience

Minimum of 1+ year of retail experience; prior luxury retail or branded-store experience preferred. A combination of education and experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach operates within Tapestry’s multi-brand environment, valuing creativity, inclusivity and customer obsession. The workplace emphasises collaboration, continuous learning and a fast-paced retail focus where delivering elevated service and brand representation are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.