Coach Client Services Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate to deliver luxury client service, drive retail sales and uphold brand presentation standards.

Overview

Coach is an American luxury accessories and lifestyle brand known for leather goods and tasteful, modern design. Operated under the Tapestry, Inc. umbrella, Coach combines contemporary retail experience with a heritage craft ethos and global retail footprint.

Role & Responsibilities

  • Deliver personalized, high-touch client service to cultivate long-term relationships and repeat business.
  • Meet and exceed individual and store sales targets through consultative selling, product recommendations and upselling.
  • Manage clienteling activities and maintain accurate CRM records to support follow-up, appointments and targeted outreach.
  • Operate the point-of-sale system, process transactions, exchanges and returns with accuracy and discretion.
  • Maintain visual merchandising and presentation standards on the sales floor, ensuring product displays reflect brand guidelines.
  • Support store operations including stock replenishment, inventory counts, loss-prevention procedures and daily housekeeping.
  • Participate in store events, private appointments and off-hour client engagements as required to drive traffic and conversion.

Qualifications

  • Proven ability to deliver exceptional client service and build rapport with high-net-worth customers.
  • Prior luxury or premium-brand retail sales experience preferred (typically 1–3 years).
  • Excellent verbal communication, presentation and interpersonal skills.
  • Flexible availability including evenings, weekends and holidays.
  • Right to work in the hiring country; ability to travel locally for events or appointments as needed.

Skills

Clienteling Consultative selling Visual merchandising Point-of-sale (POS) operations Customer Relationship Management (CRM) Upselling and cross-selling Inventory handling and loss-prevention awareness

Experience

Preferably 1–3 years of retail sales experience, ideally within luxury or premium brands, demonstrating consistent sales performance and client development.

Education

High school diploma or equivalent; vocational training or certification in retail, fashion or customer service is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a refined, client-centric retail culture that blends New York design sensibility with a commitment to craftsmanship. The workplace emphasizes collaboration, personal development and delivering elevated customer experiences across its global store network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.