Coach Client Service Coordinator
Coach in New York is hiring a Sales Support Associate to manage clienteling, CRM and store operations for its retail team.
Overview
Coach is an American luxury fashion house celebrated for its leather goods and accessories. As part of Tapestry, Inc., the brand operates a global network of boutiques and wholesale channels and emphasizes craftsmanship, contemporary design, and elevated client service. The organisation typically offers cross‑functional career paths across retail, wholesale and corporate functions within an international luxury group.
Role & Responsibilities
- Provide day‑to‑day operational support to sales teams and store leadership to maximise client satisfaction and sales performance.
- Maintain and update clienteling records and CRM data to ensure personalised follow‑up and high retention.
- Process orders, exchanges and special requests accurately and liaise with fulfilment/warehouse teams to resolve stock or delivery issues.
- Support inventory control activities including receiving, stock counts, replenishment and discrepancy investigation.
- Prepare sales and performance reports, assist with daily cash reconciliation and POS administration.
- Collaborate with visual merchandising and store teams to execute floor moves, product launches and promotional events.
- Handle client enquiries and after‑sales service with discretion and a solutions‑orientated approach.
Qualifications
- Minimum 2 years' experience in retail operations, client service or sales support—experience in luxury or premium retail strongly preferred.
- Excellent client‑facing communication skills and proven ability to build long‑term client relationships.
- Strong attention to detail, numeracy and organisational capability for order and inventory management.
- Discretion when handling confidential client information and high standards of professionalism.
- Flexibility to work retail hours including evenings, weekends and peak trading periods.
Skills
Experience
At least two years of progressive experience supporting retail sales operations or client service within a luxury, premium or high‑volume retail environment; demonstrable track record of managing CRM records, order fulfilment and basic sales reporting.
Education
High school diploma or equivalent required; post‑secondary coursework in business, retail management or hospitality preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach blends heritage craftsmanship with contemporary design sensibilities and places a strong emphasis on client experience and creativity. As part of the Tapestry group, the working environment combines boutique retail culture with access to broader corporate resources and cross‑brand career mobility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.