- Location
- 3098 Livermore Outlets Drive, Space 395 (View map)Livermore, CA 94551USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 10, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Sales Support Associate serves as an essential operational and customer-facing role at Coach retail locations, maintaining brand standards through efficient cashier operations, inventory management, and personalized customer service. Responsibilities include welcoming clients with warmth and professionalism, executing accurate point-of-sale transactions, processing shipments and transfers, managing stock levels, and upholding visual merchandising standards across the sales floor. The role demands strong attention to detail, the ability to multitask in a fast-paced environment, and a commitment to maintaining Loss Prevention guidelines and housekeeping standards.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- 1+ year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace activity
- Proficiency with cash register systems and basic computer skills (iPad, laptop, Mobile POS, Internet)
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom
- Walkie talkie proficiency and the ability to read price and product release sheets
Skills
Experience
1+ years of retail experience in cashier, stock, or sales roles; preferably within a luxury retail service environment. A combination of education and experience will be considered.
Education
No specific educational requirement stated; a combination of education and practical retail experience will be considered.
Workplace
The successful candidate will be located in Livermore, California, USA, with easy access to San Francisco.
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Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Retail Sales Associate», «Store Operations Assistant», «Customer Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.