Coach Client Service Assistant
Coach in New York, NY is hiring a Temporary Sales Support Associate to assist with sales, clienteling and merchandising in-store.
Overview
Coach is an American luxury lifestyle house known for its leather goods and modern ready-to-wear. Operating globally, Coach is part of the Tapestry portfolio and combines artisanal craftsmanship with contemporary design, retail sophistication and a strong focus on client experience.
Role & Responsibilities
- Provide attentive front-line service to clients, proactively driving sales conversions and repeat business through consultative engagement and clienteling.
- Operate the point-of-sale system, process transactions and manage cash handling with accuracy and integrity.
- Support visual merchandising standards by maintaining displays, replenishing product, and ensuring the sales floor reflects brand presentation guidelines.
- Assist with stockroom operations: receiving deliveries, inventory replenishment, stock counts and accurate tagging.
- Prepare and support in-store events, private appointments and client outreach initiatives, including follow-up communications and appointment scheduling.
- Maintain store cleanliness and compliance with loss-prevention procedures; report exceptions and assist in daily opening/closing tasks.
Qualifications
- Proven client-facing retail experience, preferably within luxury fashion, accessories or leather goods.
- Excellent interpersonal and communication skills with demonstrated ability to build rapport and deliver personalised service.
- Strong numeracy and attention to detail for transaction accuracy and inventory control.
- Flexible availability to work retail hours, including weekends, evenings and peak seasonal periods.
- Right to work in the hiring country and ability to meet any brand presentation standards.
Skills
Experience
Typically 1–2 years of retail experience, ideally within a luxury or premium fashion environment; seasonal or temporary retail experience is advantageous.
Education
High school diploma or equivalent; vocational qualification in retail or fashion is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a customer-centric retail culture that values craftsmanship, product knowledge and elevated client experiences. The in-store environment emphasises teamwork, professional presentation and a fast-paced retail discipline common to global luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.