Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories and lifestyle brand known for craftsmanship and contemporary design. The label operates globally as part of Tapestry, Inc., and combines heritage leatherworking with omnichannel retailing and experiential store environments.
Coach seeks a Sales Associate to serve as a brand ambassador in a luxury retail environment. This role encompasses personalized client engagement, omni-channel selling, and operational excellence—driving both sales performance and brand loyalty through exceptional service delivery.
Role & Responsibilities
- Represent Coach as a brand ambassador while adhering to the Coach Guide to Style and Service standards
- Build and maintain lasting client relationships through personalized styling, comprehensive product expertise, and informed fashion guidance
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Leverage mobile POS systems, clienteling tools, and social selling platforms—including short-form video—to capture customer data and encourage repeat engagement
- Develop and execute personalized sales plans while meeting or exceeding individual and team KPIs
- Source and qualify new customers, maintain ongoing relationships, and execute follow-up strategies to close sales
- Maintain high-energy floor presence, manage multiple customers simultaneously, and adapt selling techniques to evolving business requirements
- Execute daily operational tasks including cash wrap management, inventory processing, replenishment, and visual merchandising while upholding service standards
- Maintain organized, clean, and fully stocked sales floor and stockroom areas; adhere to all retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product flow
- Provide cross-functional support to teammates across all functional areas as required
- Foster a collaborative, trust-based team environment and contribute to collective performance
- Participate actively in brand initiatives, training programs, and inclusion activities
- Welcome constructive feedback, adapt behaviors accordingly, and maintain professionalism under pressure
Qualifications
- Minimum 1+ years of sales experience, with luxury retail background strongly preferred
- Demonstrated knowledge of current fashion trends and competitive landscape
- Proficiency with POS systems and basic computer skills (iPad, laptop, Mobile POS platforms)
- Ability to work at a fast pace in a retail environment
- Ability to lift a minimum of 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom areas
- Strong English language proficiency
- Social media literacy and familiarity with digital selling platforms
- Experience with live-stream shopping, video demonstrations, or clienteling tools (preferred)
- Demonstrated data acquisition and customer relationship management capabilities (preferred)
Skills
Experience
1+ years of sales experience, with luxury retail background preferred. A combination of relevant education and professional experience will be considered.
Education
No specific formal education requirement stated; combination of education and experience will be considered.
Workplace
The successful candidate will be located in Houston, Texas, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach blends heritage craftsmanship with modern retail ambition, fostering a collaborative, client-focused environment. Teams are expected to combine product expertise with polished service standards within dynamic boutique and flagship settings.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Sales Advisor», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.