Coach Client Sales Specialist
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories and lifestyle brand known for craftsmanship and contemporary design. The label operates globally as part of Tapestry, Inc., and combines heritage leatherworking with omnichannel retailing and experiential store environments.
Coach in New York seeks a Sales Associate III to drive luxury retail sales and deliver exceptional client experiences.
Role & Responsibilities
- Deliver a high-touch, personalised client experience through proactive clienteling and relationship development to drive repeat business and lifetime value.
- Achieve and exceed individual and store sales KPIs through consultative selling, upselling and cross-selling of handbags, leather goods and accessories.
- Execute visual merchandising standards and maintain impeccable presentation to reflect brand aesthetic and seasonal directives.
- Operate point-of-sale systems, process transactions accurately, perform cash handling and daily reconciliations in accordance with company procedures.
- Support omnichannel fulfilment including in-store pickup, returns and online order coordination to ensure seamless client journeys.
- Maintain inventory accuracy through stock replenishment, cycle counts and adherence to loss-prevention protocols.
- Contribute to team performance by sharing product knowledge, supporting store initiatives and mentoring junior colleagues when required.
Qualifications
- Proven experience in luxury or premium retail with a demonstrable track record of meeting sales targets.
- Strong interpersonal skills with the ability to build long-term client relationships and deliver personalised service.
- Solid numerical aptitude and experience with cash handling and POS reconciliation.
- Ability to implement visual merchandising standards and maintain attention to detail in store presentation.
- Flexible availability to work retail hours including evenings, weekends and holidays.
Skills
Experience
Mid-level retail experience, typically 2+ years in luxury or premium-brand storefronts with measurable sales performance and client development responsibilities.
Education
High school diploma or equivalent; post-secondary coursework in retail, fashion, hospitality or related fields preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach blends heritage craftsmanship with modern retail ambition, fostering a collaborative, client-focused environment. Teams are expected to combine product expertise with polished service standards within dynamic boutique and flagship settings.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate III», «Senior Sales Advisor», «Retail Sales Consultant», «Luxury Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.