Coach Client Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Senior
Posted
Apr 1, 2026

About Coach

Coach is a global luxury lifestyle brand renowned for its leather goods and accessories. Headquartered in New York and operating worldwide, Coach is part of Tapestry, Inc., a portfolio of contemporary luxury houses. The brand emphasises craftsmanship, modern design and elevated client service across its retail network.

Coach Sales Associate in New York — join Coach in New York as a Sales Associate delivering luxury client service and achieving retail sales targets.

Role & Responsibilities

  • Deliver a polished, client-first shopping experience and build long-term relationships through proactive clienteling and personalised service.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling, appropriate upselling and follow-up.
  • Maintain up-to-date product knowledge across leather goods, accessories and seasonal collections to advise clients confidently.
  • Operate point-of-sale systems, process transactions, returns and exchanges accurately, and manage cash handling procedures.
  • Support visual merchandising standards, maintain floor presentation, and assist with inventory receiving, stock replenishment and cycle counts.
  • Contribute to store operations including loss prevention, opening/closing procedures and ad-hoc administrative tasks.
  • Mentor and support less experienced colleagues; participate in training and share best practices to elevate team performance.

Qualifications

  • Proven ability to sell in a premium or luxury retail environment with a client-focused approach.
  • Excellent verbal communication and interpersonal skills; polished professional presentation.
  • Flexible availability including evenings, weekends and peak holiday periods.
  • Right to work in the country of employment and ability to fulfil mobility requirements for the store.
  • High school diploma or equivalent; post-secondary education in business, fashion or a related field preferred.

Skills

Clienteling and relationship management Visual merchandising and floor presentation Point-of-sale (POS) transactions and cash handling Inventory control and stock replenishment KPI-driven sales execution and upselling Loss prevention and store operational compliance Mentoring and team collaboration

Experience

Typically 3+ years of customer-facing sales experience in premium or luxury retail, demonstrating a consistent track record of meeting sales targets and delivering personalised service.

Education

High school diploma or equivalent; a degree or vocational qualification in business, retail or fashion is advantageous but not required.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a fast-paced, client-centric retail culture that values craftsmanship, inclusivity and professional development. Employees are expected to uphold refined brand standards while collaborating in a team-oriented environment that rewards commercial results and service excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Advisor», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.