Coach Client Relations Support Specialist

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach in New York, NY seeks a Sales Support Associate II to support store operations, clienteling and inventory management.

Overview

Coach is a New York–based luxury house renowned for its leather goods, accessories and modern American design. As part of Tapestry, Inc., Coach combines heritage craftsmanship with global retail reach and a focus on delivering elevated client experiences across wholesale, e-commerce and owned retail channels.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, enabling premium client service and revenue attainment.
  • Execute clienteling activities: maintain and update CRM records, support appointment scheduling, follow up on leads and manage client communications.
  • Process sales transactions, exchanges and returns accurately; perform cash handling and POS reconciliation when required.
  • Coordinate inventory activities including stock replenishment, transfers, cycle counts and resolution of discrepancies with distribution partners.
  • Prepare and distribute daily/weekly sales and KPI reports to store leadership and regional teams.
  • Support visual merchandising and product presentation to uphold brand standards and seasonal directives.
  • Act as liaison between store, regional management and corporate functions (logistics, CRM, merchandising) to resolve operational issues.
  • Coach and mentor junior store staff on processes, systems and clienteling best practices as needed.

Qualifications

  • Proven ability to deliver exceptional client service with polished interpersonal skills and professional presence.
  • Accurate numerical aptitude and strong attention to detail for transaction processing and inventory control.
  • Excellent written and verbal communication, with the ability to interact with clients and internal stakeholders at all levels.
  • Flexible availability, including weekends and peak retail periods.
  • Discretion and professionalism when handling confidential client information.

Skills

Point-of-sale (POS) systems CRM / clienteling platforms Microsoft Excel Microsoft Outlook Inventory management and stock reconciliation Cash handling and transaction reconciliation Sales reporting and KPI monitoring Visual merchandising fundamentals Customer service and relationship management

Experience

Typically 2+ years in luxury or premium-brand retail, store operations, or sales support; demonstrable experience with CRM and POS systems and working within fast-paced retail environments is preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-centric, collaborative workplace where craftsmanship and contemporary design are prized. Employees operate in a fast-paced, retail-driven environment that values polished service, personal initiative and opportunities for progression within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.