Coach Client Relations Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for refined leather goods and contemporary design. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and offers retail and corporate career opportunities across product design, merchandising, and client-facing operations.
Coach — Sales Support Associate III in New York, NY. Client-facing retail operations role supporting sales, merchandising and inventory.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, ensuring seamless client service and sales execution.
- Manage client communications and follow-up, including appointment scheduling, order tracking and after-sales service to cultivate long-term client relationships.
- Support merchandising activities: receive and process shipments, maintain stockroom accuracy, execute floor moves and ensure visual standards are upheld.
- Operate point-of-sale systems and process transactions with accuracy while reconciling daily sales and cash reports.
- Prepare and maintain sales and inventory documentation, producing timely reports to inform store leadership.
- Collaborate with regional operations and inventory teams to resolve stock discrepancies and coordinate transfers.
- Train and mentor junior sales support staff on procedures, system use and client-service protocols.
- Contribute to loss-prevention practices and maintain compliance with company policies and local regulations.
Qualifications
- Proven ability to deliver high-calibre client service with tact and discretion.
- Strong numerical aptitude and attention to detail for transaction reconciliation and inventory control.
- Excellent verbal and written communication skills with a client-centric orientation.
- Flexible availability including evenings, weekends and peak retail periods.
- Ability to lift and move merchandise and fixtures as required by store operations.
Skills
Experience
Typically requires 3+ years of progressive retail or client-service experience, preferably within premium or luxury apparel and accessories brands; demonstrated experience in inventory management and POS operation expected for a level III role.
Education
High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends contemporary American design with a heritage of leather craftsmanship, operating within the broader Tapestry group. The brand cultivates an environment that values client-first service, attention to detail and collaborative retail operations, with a focus on professional development within luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.