Coach Client Relations Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York, NY. Client-facing retail operations role supporting sales, merchandising and inventory.

Overview

Coach is an American luxury accessories and lifestyle brand known for refined leather goods and contemporary design. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and offers retail and corporate career opportunities across product design, merchandising, and client-facing operations.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, ensuring seamless client service and sales execution.
  • Manage client communications and follow-up, including appointment scheduling, order tracking and after-sales service to cultivate long-term client relationships.
  • Support merchandising activities: receive and process shipments, maintain stockroom accuracy, execute floor moves and ensure visual standards are upheld.
  • Operate point-of-sale systems and process transactions with accuracy while reconciling daily sales and cash reports.
  • Prepare and maintain sales and inventory documentation, producing timely reports to inform store leadership.
  • Collaborate with regional operations and inventory teams to resolve stock discrepancies and coordinate transfers.
  • Train and mentor junior sales support staff on procedures, system use and client-service protocols.
  • Contribute to loss-prevention practices and maintain compliance with company policies and local regulations.

Qualifications

  • Proven ability to deliver high-calibre client service with tact and discretion.
  • Strong numerical aptitude and attention to detail for transaction reconciliation and inventory control.
  • Excellent verbal and written communication skills with a client-centric orientation.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Ability to lift and move merchandise and fixtures as required by store operations.

Skills

Microsoft Excel Microsoft Outlook Salesforce Retail POS systems

Experience

Typically requires 3+ years of progressive retail or client-service experience, preferably within premium or luxury apparel and accessories brands; demonstrated experience in inventory management and POS operation expected for a level III role.

Education

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends contemporary American design with a heritage of leather craftsmanship, operating within the broader Tapestry group. The brand cultivates an environment that values client-first service, attention to detail and collaborative retail operations, with a focus on professional development within luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.