Coach Sales Support Associate

About Coach

Coach is an American luxury fashion house known for its leather goods, accessories and lifestyle collections. As part of Tapestry, the group also home to other premium brands, Coach combines heritage craftsmanship with contemporary design and global retail presence. The brand attracts talent who value client-focused retail excellence and a design-led approach to merchandising.

Coach seeks a Sales Support Associate to deliver exceptional customer service and operational excellence in a luxury retail environment. This role combines direct customer engagement at the point of sale with stock management, visual merchandising, and brand representation. The successful candidate will maintain cash wrap proficiency, manage inventory flow, and ensure a polished sales floor experience while embodying the Coach brand's commitment to inclusive, courageous craftsmanship.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized guidance
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment methods in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information in accordance with privacy guidelines
• Receive, process, and organize shipments and transfers; identify and report discrepancies promptly
• Replenish inventory on the sales floor and execute visual merchandising updates to maintain brand presentation standards
• Support sales floor activities and partner with team members and management to resolve customer requests
• Maintain housekeeping standards throughout the store and adhere to loss prevention and security protocols
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives

Qualifications

• Minimum one year of previous retail experience, including cashier, stock, or sales roles; preferably in a luxury retail environment
• Knowledge of point-of-sale systems and basic computer proficiency, including iPad, laptop, mobile POS, and internet platforms
• Familiarity with walkie-talkie communication and ability to read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced retail environment
• Current knowledge of fashion trends and competitive marketplace awareness
• Strong English language proficiency

Skills

Experience

Minimum one year of retail experience in a sales, cashier, or stock capacity; experience in luxury retail or premium brand environments is preferred.

Education

High school diploma or equivalent; a combination of relevant retail education and practical experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, client-centric retail culture that values craftsmanship, design sensibility and commercial excellence. Teams are encouraged to deliver personalized service and collaborate across merchandising, visual and store operations to uphold luxury standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.