Coach Client Relations Specialist
Coach Sales Support Associate III in New York — in-store client support, merchandising and CRM for a leading luxury leather-goods brand.
Overview
Coach is an American luxury fashion house known for its leather goods, accessories and lifestyle collections. As part of Tapestry, the group also home to other premium brands, Coach combines heritage craftsmanship with contemporary design and global retail presence. The brand attracts talent who value client-focused retail excellence and a design-led approach to merchandising.
Role & Responsibilities
- Provide high-quality in-store client service and personalized selling support to develop long-term client relationships and drive repeat business.
- Support the sales floor by assisting clients with product selection, fitting, and upsell opportunities while maintaining Coach’s luxury service standards.
- Execute clienteling activities using CRM tools: follow up with clients, schedule appointments, and manage client records to optimise lifetime value.
- Process sales transactions accurately, perform cash handling and reconciliation duties, and operate point-of-sale systems.
- Maintain visual merchandising standards: ensure product presentation, stock replenishment and window displays meet brand guidelines.
- Manage inventory tasks including receiving, tagging, stock counts and timely replenishment to reduce shrink and stock-outs.
- Prepare daily sales and client activity reports, escalate product or stock issues to store management, and support periodic promotional events.
- Adhere to loss-prevention, store safety and compliance procedures while modelling professional brand conduct.
Qualifications
- Proven retail experience with 2+ years in luxury or premium-brand environments preferred.
- Demonstrable track record of delivering excellent client service and meeting sales or service KPIs.
- Strong interpersonal skills with the ability to build rapport and manage high-net-worth client interactions.
- Numerate and comfortable with cash handling, transaction reconciliation and basic sales reporting.
- Flexible availability to work retail hours including weekends, evenings and peak sale periods.
- Attention to detail and commitment to maintaining elevated visual merchandising and store standards.
Skills
Experience
Typically 2–4 years of progressive experience in retail sales or sales support within a luxury, premium or fashion brand, including demonstrable success in client service, merchandising and inventory control.
Education
High school diploma or equivalent; vocational training or associate degree in retail, fashion merchandising or a related field is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a creative, client-centric retail culture that values craftsmanship, design sensibility and commercial excellence. Teams are encouraged to deliver personalized service and collaborate across merchandising, visual and store operations to uphold luxury standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.