Coach Client Relations Senior Associate
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand known for its craftsmanship and modern American aesthetic. As part of Tapestry, Inc., Coach operates an international retail network and emphasizes elevated customer experiences, product innovation, and career development within a diverse, design-led organisation.
Coach in New York City seeks a Sales Associate III to drive luxury retail sales and deliver exemplary client service.
Role & Responsibilities
- Deliver an elevated, personalised client experience through proactive clienteling, styling advice and follow-up to cultivate long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling, upselling and cross-selling of leather goods, accessories and ready-to-wear.
- Maintain expert product knowledge and communicate brand heritage, materials and craftsmanship to clients.
- Support visual merchandising standards and execute floor sets, window displays and product replenishment to preserve the brand aesthetic.
- Operate point-of-sale (POS) systems accurately, process transactions, returns and exchanges, and ensure compliance with cash-handling procedures.
- Assist with inventory management including stock counts, receiving shipments, shrink prevention and loss-prevention protocols.
- Collaborate with store management on promotional initiatives, client events and store performance analysis.
- Mentor and guide junior sales staff when required, modelling service standards and best practices.
Qualifications
- Proven track record in luxury or premium retail sales with consistent achievement of sales targets.
- Strong clienteling and relationship-building capabilities, with a focus on repeat revenue and high-value transactions.
- Excellent interpersonal and communication skills, comfortable advising on product selection and styling.
- Flexible availability including weekends, evenings and peak retail periods; able to work standing shifts in a store environment.
- High school diploma or equivalent required; post-secondary education in retail, fashion, business or related field preferred.
Skills
Experience
Minimum of approximately three years' experience in retail sales, preferably within a luxury or premium brand; demonstrable history of meeting sales targets, managing high-value client relationships and contributing to store performance.
Education
High school diploma or equivalent required; tertiary education in fashion, retail, business or a related discipline preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach prizes craftsmanship, contemporary design and a client-first mentality, fostering a collaborative retail environment that blends heritage with modern retail practices. The brand emphasizes professional development, mentorship and a commitment to diversity and inclusion across its global stores.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate III», «Senior Sales Associate», «Senior Client Advisor», «Luxury Retail Sales Specialist», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.