Coach Client Relations Coordinator
About Coach
Coach is a heritage American luxury house within Tapestry, known for contemporary leather goods and accessories. As part of a global luxury group, the brand combines craftsmanship and modern design, with retail and wholesale operations worldwide and a strong emphasis on elevated client experience and commercial excellence.
Coach in New York is hiring a Sales Support Associate to deliver clienteling, inventory and POS support in a luxury retail environment.
Role & Responsibilities
- Provide day-to-day sales floor and back-office support to retail sales teams to maximise client service and store productivity.
- Maintain clienteling activities: manage client records, follow up on enquiries, coordinate appointments and personalised outreach to high-value clients.
- Process sales transactions, exchanges and returns accurately through the point-of-sale system and ensure proper cash and transaction controls.
- Coordinate stock management: receive and reconcile shipments, replenish floor inventory, execute transfers, and support stocktakes.
- Support visual merchandising standards by maintaining product presentation and assisting with seasonal floor moves and window installations.
- Prepare sales reports and KPI summaries for store management, monitor performance metrics and support action plans to improve conversion and average transaction value.
- Liaise with operations, e‑commerce and distribution teams to resolve order issues, special requests and client escalations.
- Coach and mentor junior sales staff on procedures, client service standards and loss-prevention protocols when required.
Qualifications
- 3+ years of experience in luxury or premium retail support, clienteling or in-store operations, preferably within leather goods or accessories.
- Demonstrated aptitude for client relationship management and a disciplined approach to sales administration and inventory control.
- Excellent verbal and written communication skills, with professional presentation and discretion when handling high-net-worth clients.
- Strong organisational skills, attention to detail and ability to prioritise in a fast-paced retail environment.
- Availability to work retail hours, including evenings, weekends and seasonal peaks.
Skills
Experience
Minimum three years of progressive experience supporting sales teams in luxury or premium retail environments, with proven competence in clienteling, stock control and transactional accuracy.
Education
High school diploma or equivalent required; post-secondary studies in retail management, business or visual merchandising preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends American design heritage with contemporary luxury retailing and is part of the Tapestry portfolio. The workplace culture values craft, commercial rigor and client obsession, offering opportunities to develop retail expertise within a globally recognised lifestyle brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Specialist», «Client Services Associate», «Retail Support Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.