Coach Client Relations Associate
Coach — Sales Associate in New York. Luxury retail role delivering personalised client service, merchandising and sales performance for Coach boutiques.
Overview
Coach is an American luxury leather goods and accessories house known for refined craftsmanship and accessible-luxury design. The brand operates globally and is part of Tapestry, Inc., a leading house of contemporary luxury brands. As an employer, Coach emphasizes product quality, client-centric retailing and opportunities for professional progression within an international retail network.
Role & Responsibilities
- Deliver exceptional, personalised service to high-value clientele and cultivate long-term client relationships through proactive clienteling.
- Achieve and exceed individual and store sales targets through consultative selling and upselling of leather goods, ready-to-wear and accessories.
- Maintain impeccable boutique standards: visual merchandising, window displays and floor presentation consistent with brand directives.
- Process transactions accurately using the store POS; manage payments, gift receipts and returns in accordance with policy.
- Support inventory control including stock replenishment, cycle counts, receiving deliveries and loss-prevention procedures.
- Execute targeted outreach and follow-up activities (phone, email, CRM) to drive repeat business and conversion.
- Contribute to store operations: opening/closing procedures, cash handling, and adherence to health & safety and compliance protocols.
- Collaborate with store leadership on promotional events, merchandising resets and local marketing initiatives.
Qualifications
- Proven aptitude for luxury retail selling with strong client service orientation.
- Excellent verbal communication and interpersonal skills with a polished, professional demeanour.
- Demonstrable ability to meet sales targets and to work in a metrics-driven environment.
- Capacity to perform repetitive physical tasks including standing for extended periods and handling merchandise.
- Availability and flexibility to work evenings, weekends and peak retail periods.
- Authorization to work in the country of employment.
Skills
Experience
Typically 1+ year of retail sales experience, preferably within luxury or premium fashion; proven performance against sales targets is highly desirable.
Education
High school diploma or equivalent; vocational training in retail, fashion or customer service is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a fast-paced, client-focused retail culture that values craftsmanship, creativity and commercial rigour. The workplace encourages professional development, diverse teams and a customer-first approach across its boutique network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.