Coach Client Relations Associate

About Coach

Coach is a global leather‑goods and fashion house headquartered in New York and part of the Tapestry portfolio. The brand is known for accessible luxury, leather craftsmanship and contemporary design; as a Tapestry house of brands it emphasizes inclusion, training and cross‑brand career mobility.

Role & Responsibilities

• Serve as the front‑line ambassador of the Coach brand, delivering an elevated, personalized luxury shopping experience aligned with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat purchases and lifetime value.
• Achieve individual and store sales KPIs through cross‑selling, upselling and execution of personal sales plans.
• Leverage omni‑channel tools — Mobile POS, clienteling platforms and social/short‑form video — to capture client data and convert engagement into sales.
• Execute daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain visual merchandising and stockroom standards; support asset protection and adhere to retail policies and POS procedures.
• Adapt selling techniques to floor traffic, manage multiple customers, assist teammates across functions and participate in brand trainings and initiatives.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proficient with POS operations and basic computer devices (iPad/laptop); experience with Mobile POS devices and clienteling tools preferred.
• Demonstrated ability to work at a fast pace and perform physical tasks (regularly lift ~25 lb, occasionally up to 50 lb; climb, bend, kneel and maneuver the sales floor and stockroom).
• Strong English language proficiency required.
• Social media savvy with experience in social selling, short‑form video or live‑stream shopping and data acquisition is preferred.

Skills

Experience

At least 1 year of customer‑facing sales experience, preferably in luxury retail or fashion, with demonstrated success against individual sales targets and familiarity with omni‑channel selling.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes inclusive, collaborative retail culture and continuous development. Employees are expected to be customer‑centric, adaptable and engaged in brand initiatives and training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.