Coach Client Relations Advisor

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Associate III in New York: deliver premium client service, drive sales and maintain brand standards at Coach's retail store.

Overview

Coach is a globally recognised luxury lifestyle brand specialising in premium leather goods and accessories. As part of Tapestry, Inc., Coach combines craft-led product design with a global retail network and a focus on elevated client experiences. The brand is known for its contemporary reinterpretation of American luxury and invests in talent development across retail and corporate functions.

Role & Responsibilities

  • Deliver exceptional, personalised client service that cultivates long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through effective clientelling, product storytelling and suggestive selling.
  • Maintain deep product knowledge of leather goods, accessories and seasonal collections to advise clients on fit, care and provenance.
  • Manage client database entries and follow-up communications using CRM tools to drive conversion and retention.
  • Execute visual merchandising and store presentation standards to reflect brand guidelines and seasonal directives.
  • Process transactions accurately using the point-of-sale system; handle cash, card and returns in accordance with policy.
  • Support inventory control activities including stock replenishment, receiving, tagging and cycle counts.
  • Uphold loss-prevention procedures and ensure compliance with store operational and security protocols.
  • Participate in store events, private client appointments and local marketing initiatives to amplify brand presence.

Qualifications

  • Minimum secondary education (high school diploma or equivalent); additional retail or business education is advantageous.
  • Polished professional presentation with excellent interpersonal and communication skills.
  • Demonstrable ability to build rapport and deliver white-glove service to a diverse, high-net-worth clientele.
  • Flexible availability, including evenings, weekends and peak retail periods.
  • Right to work in the country of employment.
  • A proactive, team-oriented mindset with strong attention to detail and accountability.

Skills

Clienteling Luxury retail sales Visual merchandising Point-of-sale (POS) systems CRM and client database management Inventory control and stock management Cash handling and transaction accuracy Product knowledge of leather goods and accessories

Experience

Preferably 2+ years of progressive retail experience with at least some exposure to luxury or premium brands; demonstrable track record of meeting sales targets and cultivating repeat clients.

Education

High school diploma or equivalent; tertiary study in retail, business or fashion is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a fast-paced, client-centric retail culture that values craftsmanship, creativity and commercial acumen. The brand emphasises professional development within a collaborative store environment and rewards employees who combine impeccable service with strong sales performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.