Coach Client Experience Supervisor

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Location
New YorkNew YorkUSA
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and is recognised for accessible luxury, craftsmanship and a client-first retail philosophy.

Coach in New York, NY seeks a Lead Store Supervisor to lead store teams, drive sales and deliver exceptional client experiences.

Role & Responsibilities

  • Lead daily store operations to achieve and exceed sales KPIs and profitability targets.
  • Coach, mentor and develop sales associates to deliver exemplary client service and foster repeat business.
  • Execute clienteling and CRM initiatives to cultivate high-value customer relationships.
  • Oversee visual merchandising and store presentation to maintain brand standards and seasonal directives.
  • Manage inventory control, receiving, stock replenishment and loss-prevention procedures.
  • Create effective staff schedules, manage shift handovers and support payroll-related administration.
  • Resolve client escalations and ensure consistent delivery of the brand’s customer experience.

Qualifications

  • Proven leadership and people-management capabilities with the ability to motivate retail teams.
  • Demonstrable sales orientation with a history of meeting or exceeding targets.
  • Strong communication and interpersonal skills with a polished client-facing manner.
  • Ability to maintain visual merchandising standards and attention to operational detail.
  • Flexible availability including evenings, weekends and peak retail periods.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Point-of-Sale (POS) systems CRM platforms Microsoft Excel

Experience

Typically requires 2+ years of retail experience with at least 1–2 years in a supervisory or lead role, preferably within luxury or premium fashion retail.

Education

High school diploma or equivalent required; college coursework or a bachelor's degree in business, merchandising or a related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a collaborative, client-centric culture rooted in craftsmanship and contemporary American style. As part of Tapestry, the brand emphasizes career development, inclusivity and delivering elevated retail experiences in an energetic store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Store Supervisor», «Retail Team Lead», «Assistant Store Manager», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.