Coach Client Experience Supervisor

Location
Seniority Supervisor
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Coach in New York, NY seeks a Lead Store Supervisor to lead store teams, drive sales and deliver exceptional client experiences.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and is recognised for accessible luxury, craftsmanship and a client-first retail philosophy.

Role & Responsibilities

  • Lead daily store operations to achieve and exceed sales KPIs and profitability targets.
  • Coach, mentor and develop sales associates to deliver exemplary client service and foster repeat business.
  • Execute clienteling and CRM initiatives to cultivate high-value customer relationships.
  • Oversee visual merchandising and store presentation to maintain brand standards and seasonal directives.
  • Manage inventory control, receiving, stock replenishment and loss-prevention procedures.
  • Create effective staff schedules, manage shift handovers and support payroll-related administration.
  • Resolve client escalations and ensure consistent delivery of the brand’s customer experience.

Qualifications

  • Proven leadership and people-management capabilities with the ability to motivate retail teams.
  • Demonstrable sales orientation with a history of meeting or exceeding targets.
  • Strong communication and interpersonal skills with a polished client-facing manner.
  • Ability to maintain visual merchandising standards and attention to operational detail.
  • Flexible availability including evenings, weekends and peak retail periods.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Point-of-Sale (POS) systems CRM platforms Microsoft Excel

Experience

Typically requires 2+ years of retail experience with at least 1–2 years in a supervisory or lead role, preferably within luxury or premium fashion retail.

Education

High school diploma or equivalent required; college coursework or a bachelor's degree in business, merchandising or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a collaborative, client-centric culture rooted in craftsmanship and contemporary American style. As part of Tapestry, the brand emphasizes career development, inclusivity and delivering elevated retail experiences in an energetic store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.