Coach Client Experience Manager
Coach Store Manager in New York — lead boutique sales, teams and operations for Coach's flagship store.
Overview
Coach is a heritage American luxury leather-goods brand known for contemporary accessories and ready-to-wear. As part of Tapestry, Inc., Coach operates a global network of boutiques and wholesale partners, combining artisanal craftsmanship with modern retail practices to deliver elevated client experiences.
Role & Responsibilities
- Deliver and exceed sales and key performance indicators for the store, including conversion, average transaction value and selling hours productivity.
- Recruit, develop and coach a high-performing retail team; set clear objectives, conduct performance reviews and implement individualized development plans.
- Own the daily operations of the boutique: merchandising, stock replenishment, inventory controls, cash management and compliance with company procedures.
- Build and sustain client relationships through proactive clienteling, VIP service and loyalty program engagement to drive repeat business.
- Oversee visual merchandising and store presentation to ensure brand standards are consistently executed.
- Manage budgets and assist with local P&L responsibilities, including expense control and payroll management.
- Implement loss-prevention strategies and ensure health, safety and regulatory requirements are met.
- Collaborate with regional leadership on business planning, local marketing activations and launch execution.
Qualifications
- Proven track record in luxury or premium retail, with prior experience managing a store or boutique.
- Demonstrated ability to lead and motivate a sales team to achieve measurable results.
- Strong commercial acumen with experience managing budgets, payroll and P&L drivers.
- Excellent communication skills and a client-centric approach to service and relationship building.
- Flexibility to work retail hours including nights, weekends and public holidays as required.
- Legal authorization to work in the hiring country.
Skills
Experience
Typically requires 3+ years of progressive experience in retail, with at least 2 years in a leadership or store management role within luxury, premium or high-end fashion retail.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach emphasizes craftsmanship, elevated client service and a collaborative retail environment. As part of Tapestry, the brand blends creative heritage with contemporary commercial discipline and invests in frontline talent development across its global boutique footprint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.