Coach Client Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury house headquartered in New York and renowned for its leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., and operates an international network of boutiques and wholesale partners. As an employer, Coach emphasizes craftsmanship, design-led merchandising and client-focused retail operations, with structured development pathways for frontline talent.
Coach is hiring a Lead Supervisor in New York, NY — lead sales, coach a retail team and deliver exceptional luxury client experiences.
Role & Responsibilities
- Drive daily sales performance and achieve store KPIs through coaching, floor management and active selling.
- Lead, mentor and develop a team of sales associates; deliver regular feedback, performance reviews and training to elevate client experience.
- Oversee visual merchandising standards and floor presentation to ensure brand consistency and seasonal execution.
- Manage operational tasks including cash handling, shift scheduling, stock replenishment and inventory accuracy.
- Support clienteling activities and CRM initiatives to build long-term relationships and maximize repeat business.
- Act as first point of escalation for customer resolution and loss-prevention incidents; liaise with store management on escalated issues.
Qualifications
- Proven supervisory experience in luxury or premium retail, with a track record of meeting sales targets.
- Excellent interpersonal and communication skills with the ability to coach and motivate a sales team.
- Strong commercial acumen and ability to analyse sales data to inform day-to-day decisions.
- Flexible availability including weekends, evenings and peak holiday periods.
- High standard of personal presentation and deep knowledge of product and brand heritage.
Skills
Experience
Typically requires a minimum of 2 years' experience in luxury or premium retail, including at least 1 year in a supervisory or lead role responsible for team coaching and sales performance.
Education
High school diploma or equivalent required; tertiary education in retail, fashion or business is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates an energetic, design-led retail culture where heritage craftsmanship meets modern luxury retailing. Teams operate in a collaborative, client-centric environment with a strong emphasis on training, merchandising excellence and personal development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Lead Supervisor», «Retail Floor Supervisor», «Assistant Store Manager», «Lead Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.