Coach Client Experience Lead

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York, NY — lead sales, coach a retail team and deliver exceptional luxury client experiences.

Overview

Coach is a global luxury house headquartered in New York and renowned for its leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., and operates an international network of boutiques and wholesale partners. As an employer, Coach emphasizes craftsmanship, design-led merchandising and client-focused retail operations, with structured development pathways for frontline talent.

Role & Responsibilities

  • Drive daily sales performance and achieve store KPIs through coaching, floor management and active selling.
  • Lead, mentor and develop a team of sales associates; deliver regular feedback, performance reviews and training to elevate client experience.
  • Oversee visual merchandising standards and floor presentation to ensure brand consistency and seasonal execution.
  • Manage operational tasks including cash handling, shift scheduling, stock replenishment and inventory accuracy.
  • Support clienteling activities and CRM initiatives to build long-term relationships and maximize repeat business.
  • Act as first point of escalation for customer resolution and loss-prevention incidents; liaise with store management on escalated issues.

Qualifications

  • Proven supervisory experience in luxury or premium retail, with a track record of meeting sales targets.
  • Excellent interpersonal and communication skills with the ability to coach and motivate a sales team.
  • Strong commercial acumen and ability to analyse sales data to inform day-to-day decisions.
  • Flexible availability including weekends, evenings and peak holiday periods.
  • High standard of personal presentation and deep knowledge of product and brand heritage.

Skills

Team leadership Clienteling and high-touch customer service Visual merchandising execution Inventory control and stock management Cash handling and POS operations Coaching and performance management Loss prevention awareness

Experience

Typically requires a minimum of 2 years' experience in luxury or premium retail, including at least 1 year in a supervisory or lead role responsible for team coaching and sales performance.

Education

High school diploma or equivalent required; tertiary education in retail, fashion or business is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates an energetic, design-led retail culture where heritage craftsmanship meets modern luxury retailing. Teams operate in a collaborative, client-centric environment with a strong emphasis on training, merchandising excellence and personal development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.