Coach Client Experience Associate
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand known for its leather goods and contemporary design. As part of the Tapestry portfolio, Coach combines American craftsmanship with international retail reach, operating flagship stores and wholesale channels worldwide. The brand emphasizes refined client service, product quality and continual development of retail talent.
Coach Sales Support Associate in New York — provide retail operations and clienteling support for a global luxury accessories brand.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, enabling exceptional client experiences and attainment of sales targets.
- Manage clienteling activities including maintaining CRM records, scheduling appointments, and following up on leads to cultivate long-term relationships.
- Process transactions, returns and exchanges accurately using the store POS; ensure compliance with cash-handling and loss-prevention procedures.
- Support inventory management: receive and process stock, perform cycle counts, reconcile discrepancies and coordinate replenishment with buyers/merchandising.
- Assist with visual merchandising and floor sets to ensure brand presentation standards are met and product storytelling is consistent.
- Prepare and deliver regular sales and KPI reports; analyse transactional and client data to identify sales opportunities and trends.
- Act as a liaison between store and corporate teams (merchandising, distribution, client strategy) to resolve operational issues and implement initiatives.
- Coach and onboard junior sales staff on processes, systems and clienteling best practices when required.
Qualifications
- Minimum high school diploma or equivalent; associate's degree or retail/merchandising qualification preferred.
- Typically 3+ years' experience in luxury or premium retail, client services, or sales support roles; experience with leather goods or accessories advantageous.
- Demonstrable track record of delivering high standards of client service and achieving sales or KPIs in a retail environment.
- Strong numeracy and administrative skills with meticulous attention to detail and accuracy.
Skills
Experience
At least three years of progressive experience in retail operations or sales support within a luxury or premium retail environment, including direct client-facing responsibilities and familiarity with inventory and POS processes.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or fashion merchandising preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach fosters a design-driven, client-focused culture that values craftsmanship, authenticity and creative collaboration. Employees are expected to uphold elevated service standards while working in a fast-paced, globally connected retail organisation that invests in talent development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Specialist», «Client Services Associate», «Retail Operations Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.