Coach Client Experience Associate

About Coach

Coach is a global fashion house within the Tapestry portfolio, known for American‑led luxury leather goods and accessories. Guided by a strong design narrative and an emphasis on craftsmanship, Coach operates international retail, wholesale and digital channels and positions itself as an inclusive, creative brand with a focus on client experience and product longevity.

Role & Responsibilities

• Act as a front‑line ambassador for the Coach brand, delivering elevated, personalised luxury service aligned with Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalised styling, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store KPIs by executing personal sales plans, cross‑selling, upselling and tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video) to capture client data, convert traffic and support omni‑channel sales.
• Execute day‑to‑day store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain visual merchandising standards, keep the sales floor and stockroom organised, and comply with retail policies, POS procedures and asset protection.
• Support inventory cycles and stock movement, assist teammates across functional tasks and contribute to a collaborative team environment.
• Participate in brand trainings, inclusion initiatives and provide constructive openness to feedback while maintaining a calm, professional demeanour.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Practical experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS); familiarity with clienteling tools and data capture.
• Proven social selling aptitude—experience with short‑form video, live‑stream shopping or video demos is advantageous.
• Ability to work a flexible schedule, including nights, weekends, peak retail seasons and public holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and safely navigate the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury retail background preferred. Demonstrated success meeting sales targets and using clienteling or omni‑channel tools is advantageous.

Education

No specific degree required; a combination of relevant retail education and practical sales experience is acceptable.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and client‑centric service within a collaborative retail environment. As part of the Tapestry family, the brand promotes professional development, diverse perspectives and a performance‑oriented yet supportive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.