Coach Client Care Associate
Coach — Sales Support Associate III in New York, NY. Provide sales operations, CRM and store support for a global luxury leather goods brand.
Overview
Coach is an American luxury fashion house renowned for its leather goods and elevated accessories. The brand is part of Tapestry, Inc., a global house of contemporary luxury labels. As an employer, Coach is recognized for its design-led product focus, client-centric retail experience and global retail footprint.
Role & Responsibilities
- Provide day-to-day operational support to store teams, including opening/closing procedures, inventory controls and point-of-sale troubleshooting.
- Process and reconcile sales transactions, exchanges, repairs and special orders while maintaining accurate CRM and ERP records.
- Execute CRM data entry and clienteling activities to support acquisition, retention and personalized client outreach.
- Coordinate with logistics, visual merchandising and e‑commerce teams to ensure stock allocation, transfers and in-store presentation meet brand standards.
- Prepare and deliver regular operational reports and sales analyses to store leadership and regional management.
- Serve as an escalation point for complex client service issues and support training and coaching of junior store staff on procedures and systems.
Qualifications
- Proven track record in luxury retail operations or sales support, with strong client-service orientation.
- Excellent organizational skills and meticulous attention to transactional accuracy.
- Ability to handle confidential client and sales data with discretion.
- Professional communication skills, both written and verbal, with the ability to liaise across stores and corporate teams.
- Flexible availability to support retail hours, peak periods and occasional travel between locations as required.
Skills
Experience
Typically 3+ years of progressive experience in retail operations, sales support or client services within a luxury or premium brand environment; demonstrable experience with CRM and inventory/ERP systems preferred.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach emphasizes craftsmanship, thoughtful client service and a collaborative retail culture rooted in design and heritage. The workplace values professionalism, continuous learning and cross‑functional cooperation within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.