Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 12, 2026
About Coach
Coach is a global fashion house known for its leather goods, accessories and contemporary ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes craft, design-led product and inclusive, customer-focused retail experiences.
Coach is hiring a part‑time Sales Associate in Vaughan, Ontario. Join Coach at Vaughan Mills to deliver elevated luxury retail service.
Role & Responsibilities
- Act as an on‑floor ambassador for the Coach brand, consistently applying Coach Guide to Style and Service standards.
- Deliver personalized styling and product advice to build long‑term client relationships and loyalty.
- Drive sales through cross‑selling, upselling and tailored recommendations to meet individual and store KPIs.
- Engage omni‑channel customers using mobile POS, clienteling tools and social selling (including short‑form video) to capture data and stimulate repeat purchases.
- Develop and execute personal sales plans and maintain accurate client records and follow‑ups.
- Perform daily operational tasks including cash wrap duties, efficient transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
- Maintain visual merchandising standards on the sales floor and ensure the stockroom is organised and compliant with asset‑protection procedures.
- Support inventory cycles: receive shipments, stock shelves and execute product movement.
- Assist teammates across functional areas, foster collaboration, and participate in brand training and inclusion initiatives.
- Maintain a professional, calm demeanour; welcome feedback and adapt behaviour to evolving business needs.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
- Proficiency with POS operation and basic computer devices (iPad/laptop) and familiarity with mobile POS systems.
- Experience using clienteling tools, walkie‑talkies and ability to read price/release sheets.
- Strong English language proficiency.
- Social‑media savvy; experience with live‑stream shopping or video demonstrations and social selling is preferred.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend and manoeuvre in the sales floor and stockroom.
Skills
Experience
Minimum of 1+ years in retail sales; prior luxury retail or boutique experience preferred.
Education
High school diploma or equivalent; a combination of education and experience will be considered.
Workplace
The role is situated in Vaughan, Ontario, Canada — conveniently close to Toronto.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach blends New York heritage with a contemporary, design‑driven ethos and places strong emphasis on inclusivity and client service. As part of the Tapestry family, the workplace values collaboration, continuous learning and results‑oriented performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Style Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.