Coach Client Advisor

About Coach

Coach is a global fashion house known for modern leather goods and accessories, rooted in New York City and operating as part of the Tapestry family of brands. The maison combines contemporary design with accessible luxury, emphasizing craftsmanship, product storytelling and an inclusive workplace culture within a larger, multi-brand luxury group.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver personalized styling and product advice to build lasting client relationships and brand loyalty.
• Drive sales performance through cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert interest into repeat purchases.
• Create and execute personal sales plans; source new customers and perform follow-up to close sales.
• Manage a busy sales floor: attend to multiple customers, maintain high energy, and adapt selling techniques to business needs.
• Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Support inventory cycles by receiving shipments, stocking shelves and managing product movement between sales floor and stockroom.
• Maintain visual merchandising standards and keep sales floor and stockroom organized and compliant with asset protection policies.
• Participate in brand initiatives, training programs and inclusion activities; support teammates across functional areas as required.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated proficiency with POS operation and basic computer tools (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Strong English proficiency required.
• Social media savvy; experience with live-stream shopping, video demos, and clienteling/data acquisition preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

Minimum of one year of sales experience; prior luxury or premium retail experience strongly preferred, with demonstrated success meeting individual sales targets and participating in omni-channel selling.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York heritage with contemporary creativity and an inclusive ethos as part of the Tapestry portfolio. The working environment emphasizes collaboration, customer focus, direct feedback and continuous learning, with brand-led training and development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.