Coach Client Advisor

About Coach

Coach is a global fashion house specialising in luxury leather goods and ready-to-wear, operating as a member of the Tapestry portfolio. The brand blends New York heritage with contemporary design and places strong emphasis on creativity, inclusivity and customer-centred retail experiences. As part of Tapestry, Coach benefits from a multi-brand corporate structure committed to diversity, talent development and global retail operations.

Role & Responsibilities

• Act as the front-line ambassador of the brand, delivering elevated, personalised luxury service in accordance with Coach style and service standards.
• Develop and maintain lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat purchases.
• Achieve individual and store sales targets by prospecting new customers, cross-selling, upselling and executing personal sales plans.
• Sell across channels using mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert engagement into sales.
• Maintain high energy on the sales floor, manage multiple client interactions, and adapt selling techniques to changing business needs.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and POS, receive and process inventory, and keep visual merchandising standards.
• Support inventory cycles and loss-prevention procedures: receive shipments, restock, organise stockroom and follow asset protection policies.
• Collaborate with teammates, assist across functional areas, and contribute to a trust-based, performance-oriented environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviours while maintaining a professional demeanour.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales KPIs and deliver personalised client experiences.
• Proficiency with POS operation and mobile selling tools (iPad/laptop, Mobile POS); experience with clienteling tools and social selling is preferred.
• Physically able to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury retail experience and demonstrated success in clienteling, omni-channel selling or social commerce are strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and client-focused culture rooted in its New York heritage and guided by Tapestry's commitments to equity and diversity. The workplace emphasises collaboration, continuous learning and direct, actionable feedback to develop talent and drive retail performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.