Coach Client Advisor

About Coach

Coach is a global fashion house known for modern leather goods and accessible luxury. Founded in New York and operating as part of the Tapestry portfolio, the brand combines heritage craftsmanship with contemporary design and an emphasis on inclusivity and innovation across its retail network.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
• Sell through cross-selling, upselling and curated recommendations to meet or exceed individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture customer data and complete transactions.
• Execute daily operational tasks: cash wrap, inventory processing, replenishment, receiving shipments, stockroom management and visual merchandising.
• Maintain a high-energy sales floor, manage multiple customers, and adapt selling techniques to changing business needs and traffic patterns.
• Support loss prevention and asset protection procedures; keep sales floor and stockroom organized and compliant with retail policies.
• Participate in brand initiatives, training programs and inclusion activities; assist teammates in other functional areas as required.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Demonstrated ability to operate POS systems and mobile POS devices; basic computer proficiency (iPad/laptop).
• Strong English language proficiency required.
• Social media savvy with experience in live-stream shopping or video demos, clienteling and data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; ability to climb, bend and kneel as required by retail operations.

Skills

Experience

Minimum of one year of retail or sales experience; prior luxury retail experience and proven multi-channel selling (in-store + social/live video) are preferred.

Education

No formal education required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and team-oriented retail culture grounded in New York heritage and modern craftsmanship. As part of the Tapestry family, the brand emphasises optimism, diversity and continual learning within a fast-paced, customer-centric environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.