Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 14, 2026
About Coach
Coach is an internationally recognised American fashion house known for luxury leather goods, handbags and accessories. The brand operates as part of the Tapestry portfolio, a global house of fashion brands, and is recognised for modern craftsmanship, accessible luxury positioning and an emphasis on diversity, inclusion and employee development.
Coach Sales Associate (part-time) in Toronto, Ontario — deliver personalised luxury retail service for the Tapestry brand.
Role & Responsibilities
- Act as the front-line ambassador for the brand, delivering elevated, personalised service in accordance with Coach standards.
- Build and nurture client relationships through styling guidance, product expertise and follow-up to drive repeat business and lifetime value.
- Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
- Engage in omni-channel selling using mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and close sales.
- Perform daily operational tasks including cash wrap, processing transactions (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
- Maintain visual merchandising standards and ensure the sales floor and stockroom are clean, organised and fully stocked.
- Support inventory cycles, asset-protection procedures and other retail policies to safeguard merchandise.
- Collaborate with team members, participate in brand initiatives and training, and adapt behaviour from feedback to maintain a professional retail environment.
Qualifications
- Minimum of 1+ years of sales experience; luxury retail experience preferred.
- Proven ability to operate POS systems and mobile devices (iPad/laptop) and handle cash transactions accurately.
- Strong English language proficiency.
- Capacity to work a flexible schedule including nights, weekends, peak season and public holidays.
- Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and perform physical tasks such as climbing, bending and kneeling.
- Social media savvy and familiarity with live-stream shopping or video demos (preferred).
Skills
Experience
At least one year of sales experience is required; prior luxury retail experience is preferred. Demonstrable track record of meeting sales targets and working in a fast-paced retail environment.
Education
No specific degree required; a combination of relevant education and retail experience will be considered.
Workplace
The role is situated in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a collaborative, creative and customer-centric culture driven by craftsmanship and inclusive values. As part of the Tapestry family, the brand emphasises learning, feedback, and development while encouraging bold ideas and teamwork.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.