Coach Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Tempe, Arizona. Full-time luxury retail role with $15.00–$24.25/hr base pay and comprehensive benefits.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to brand service standards and the Coach Guide to Style
- Build lasting client relationships through personalized styling, product expertise, and fashion guidance
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain client relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to meet business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Maintain sales floor and stockroom cleanliness, organization, and stock levels while adhering to retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain professional composure in a fast-paced environment
Qualifications
- Minimum 1+ years of sales experience, with luxury retail background preferred
- Knowledge of fashion trends and competitive retail landscape
- Proficiency with POS systems, mobile POS platforms, and basic computer skills (iPad, laptop)
- Ability to read price sheets and release documentation
- Strong English language proficiency
- Ability to work effectively in a fast-paced retail environment
- Capacity to lift at least 25 lbs regularly and up to 50 lbs occasionally
- Physical ability to climb, bend, kneel, and navigate sales floor and stockroom
- Flexibility to work varied schedules including nights, weekends, peak seasons, and public holidays
Skills
Experience
Minimum 1 year of sales experience in a customer-facing environment; luxury retail background is strongly preferred. Experience with POS systems, mobile technology platforms, and knowledge of fashion trends and competitor offerings is essential. Experience with live-stream shopping, video demonstrations, or clienteling data acquisition is advantageous.
Education
High school diploma or equivalent; a combination of relevant education and retail sales experience will be considered.
Workplace
The role is situated in Tempe, Arizona, USA — conveniently close to Phoenix.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.