Coach Client Advisor Team Lead
Coach Lead Supervisor in New York, NY — retail leadership role delivering sales, client service and store operations for Coach.
Overview
Coach is an American luxury house renowned for premium leather goods and contemporary accessories. Operating globally through flagship stores and wholesale partners, Coach is part of Tapestry and is recognised for craftsmanship, product innovation and elevated client service within the luxury and premium fashion sector.
Role & Responsibilities
- Lead and motivate the sales team to achieve and exceed store sales targets and KPIs through daily coaching and performance management.
- Own the client experience by driving exemplary clienteling practices, personalised service and relationship-building with high-value customers.
- Supervise daily store operations including opening/closing procedures, cash handling, POS transactions and adherence to loss-prevention protocols.
- Implement visual merchandising standards and maintain brand presentation, ensuring stock is replenished and floor sets meet merchandising directives.
- Coordinate team scheduling, support onboarding and training of new hires, and provide ongoing skills development to maximise selling capability.
- Manage inventory controls, assist with stock reconciliation and support the store manager on replenishment and receiving processes.
- Act as the store manager’s delegate in their absence and handle customer escalations with professionalism and brand-aligned judgment.
Qualifications
- Proven supervisory experience in a retail environment, preferably within luxury or premium fashion brands.
- Demonstrable track record of achieving sales targets and developing high-performing teams.
- Excellent interpersonal and communication skills with a client-first mentality.
- Strong organisational skills with the ability to manage multiple operational priorities simultaneously.
- Flexibility to work retail hours including evenings, weekends and peak retail periods.
Skills
Experience
Typically requires at least three years of retail experience with a minimum of one year in a supervisory or team-lead capacity, preferably within a luxury or premium fashion environment.
Education
High school diploma or equivalent required; post-secondary study in business, retail management or fashion is preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
The brand cultivates a fast-paced, client-centric retail culture that values craftsmanship, mentorship and commercial rigor. Teams operate collaboratively with a strong emphasis on personalised service and brand standards across every customer touchpoint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.