Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
• Build and maintain lasting client relationships through personalized styling, product expertise, and fashion guidance
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat business
• Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
• Source new customers, maintain relationships, and follow up to convert prospects into paying clients
• Maintain high energy and engagement on the sales floor while managing multiple customers simultaneously
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising to maintain service excellence
• Maintain cleanliness, organization, and proper stocking of the sales floor and stockroom while adhering to asset protection procedures
• Process transactions efficiently across purchases, returns, exchanges, and online order pickups
• Support inventory management cycles including shipment receipt, shelf stocking, and product movement
• Collaborate with team members across all functional areas as required
• Foster a collaborative, trust-based team environment and encourage collective performance
• Participate actively in brand initiatives, training programs, and inclusion activities
• Respond positively to feedback and maintain professional composure in fast-paced retail settings

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Proficiency with POS systems and basic computer skills (iPad, laptop, Mobile POS)
• Strong English language proficiency
• Ability to thrive in a fast-paced, dynamic environment
• Knowledge of current fashion trends and competitive landscape
• Demonstrated ability to work flexible schedules including evenings, weekends, peak seasons, and public holidays

Skills

Experience

1+ years of sales experience, with luxury retail background preferred. Familiarity with fast-paced retail environments and omni-channel selling approaches is advantageous.

Education

No formal education requirement specified; a combination of relevant sales experience and educational background will be considered.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.