Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS, and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required to meet operational objectives
• Foster a collaborative, trust-based environment and encourage overall team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors quickly, and maintain a calm, professional demeanor under pressure

Qualifications

• 1 or more years of sales experience, preferably in luxury retail or fashion
• Proficiency with POS systems, mobile point-of-sale devices (iPad/laptop), and basic computer skills
• Strong English language proficiency
• Ability to work in a fast-paced retail environment and adapt to changing demands
• Knowledge of current fashion trends and competitive landscape
• Preferred: Luxury retail background, social media expertise, experience with live-stream shopping or video content creation, clienteling systems, and customer data acquisition

Skills

Experience

Minimum 1 year of sales experience, with luxury retail experience preferred. Candidates with fashion retail backgrounds and familiarity with digital selling tools, social media engagement, and video content platforms will be considered particularly strong.

Education

No specific formal education requirement stated; combination of relevant retail experience and demonstrated sales ability is valued.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.