Coach Client Advisor
- Location
- SerrisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €23,000–31,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Serris, France — luxury retail role delivering personalized styling and omni-channel selling. Full-time, €23,000–€31,000 annually.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently for purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in all interactions
Qualifications
- Minimum 1 year of sales experience, preferably in luxury retail
- Knowledge of fashion trends and competitive landscape
- Experience with POS systems and basic computer proficiency (iPad, laptop, mobile POS)
- Proficiency with walkie-talkies and ability to read price/release sheets
- Strong English language proficiency
- Ability to work in a fast-paced, high-traffic retail environment
- Flexibility to work nights, weekends, peak seasons, and public holidays
Skills
Experience
Minimum 1 year of sales experience, preferably within luxury retail. A combination of education and equivalent experience will be considered. Preferred experience includes a luxury retail background, social media proficiency, familiarity with live-stream shopping or video demonstrations, and demonstrated clienteling and data acquisition skills.
Education
No specific educational requirement stated; a combination of relevant sales experience and education will be considered.
Workplace
This position is based in Serris, Île-de-France, France, within easy reach of Paris.
Compensation
The base compensation for this position ranges from EUR 23,000 to EUR 31,000 per annum.
Benefits
1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; internal mobility and career progression; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme; inclusive, innovative, and fun working environment.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.