Coach Client Advisor

About Coach

Coach is a global New‑York‑born luxury fashion house renowned for leather goods, accessories and ready‑to‑wear. The brand operates within the Tapestry portfolio and combines modern American design with an emphasis on craftsmanship, accessible luxury, and inclusive brand storytelling.

Role & Responsibilities

• Act as a front‑line ambassador for Coach, delivering elevated, personalized client experiences consistent with brand service and style standards.
• Build and maintain client relationships through styling advice, product expertise, and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and convert engagements into sales.
• Operate efficiently on the sales floor during peak periods—manage multiple customers, adapt selling techniques, and maintain high energy.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment, visual merchandising and online order fulfilment (pick‑up/returns/exchanges).
• Support inventory cycles: receive shipments, stock merchandise and ensure merchandise movement aligns with merchandising directives.
• Adhere to retail policies, POS procedures and asset protection guidelines; maintain a clean, organized sales floor and stockroom.
• Participate in brand initiatives, training programmes and inclusion activities; foster a collaborative, trust‑based team environment.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency operating POS systems and mobile sales devices (iPad/laptop/Mobile POS); comfortable using walkie‑talkies and reading price/release documentation.
• Social media savvy with experience or interest in short‑form video, live‑stream shopping or video product demonstrations (preferred).
• Strong English language proficiency.
• Adaptable to a fast‑paced retail environment and flexible to work nights, weekends and peak retail periods (including public holidays).

Skills

Experience

At least 1+ year of hands‑on sales experience; prior luxury‑retail exposure is preferred. Demonstrated track record of achieving sales targets and building long‑term client relationships.

Education

No specific degree required; a combination of relevant education and practical retail experience will be considered.

Workplace

Culture

Coach blends contemporary American design with a collaborative, inclusive workplace culture driven by creativity and client obsession. As part of the Tapestry family, the brand emphasises professional development, diversity and cross‑brand collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.