Coach Client Advisor

About Coach

Coach is a global New York–born fashion house renowned for its leather goods and accessible modern luxury. The brand is part of Tapestry, Inc., a global portfolio of fashion houses; as an employer Coach emphasizes creative design, craftsmanship and a consumer-centric retail experience within a diverse, inclusive corporate culture.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalized shopping experiences through styling advice, product expertise, and relationship-building to drive loyalty and repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert omni-channel opportunities.
• Perform daily operational duties including cash wrap, inventory processing, replenishment and visual merchandising while maintaining floor standards.
• Process transactions efficiently (sales, returns, exchanges, online pickups) and support inventory cycles (receiving, stocking, product movement).
• Maintain an organized, safe sales floor and stockroom; follow POS, asset protection and retail policies.
• Support teammates across functional areas and contribute to a collaborative, trust-based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behavior professionally.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred.
• Proficient with POS operation and basic computer skills (iPad/laptop, Mobile POS); experience using walkie-talkies and reading price/release sheets.
• Strong English proficiency.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver in-store.
• Preferred: social media savvy, experience with live-stream shopping or product video demos, and demonstrated clienteling/data acquisition skills.

Skills

Experience

Minimum of one year in retail sales; luxury retail experience strongly preferred. Demonstrated track record of meeting sales targets and executing omni‑channel selling is advantageous.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer-focused retail culture rooted in New York heritage and accessible luxury. As part of Tapestry, the brand emphasizes inclusivity, continuous learning and collaboration while encouraging candid feedback and individual initiative.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.