Coach Client Advisor

Overview

Coach is a global fashion house headquartered in New York and known for its leather goods and contemporary luxury accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omni‑channel retail innovation. As an employer, Coach positions itself as design‑led, customer‑focused and committed to equity, diversity and professional development across its retail network.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized luxury service consistent with Coach style and service standards.
• Build and sustain long‑term client relationships through styling advice, product expertise and proactive follow‑up to drive repeat business.
• Meet and exceed individual and store sales KPIs by cross‑selling, upselling and executing personal sales plans.
• Sell across channels using mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture customer data and close sales.
• Process transactions accurately (sales, returns, exchanges, online order pickups) and support omni‑channel order flow.
• Execute daily store operations: inventory receiving and processing, replenishment, visual merchandising and asset‑protection procedures.
• Maintain a high‑energy presence on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Support inventory cycles and keep sales floor and stockroom organized and compliant with retail policies.
• Participate in brand initiatives, mandatory training and inclusion activities; give and receive feedback professionally to support team performance.
• Perform physical tasks as required (regularly lift ~25 lbs; occasionally up to 50 lbs; climb, bend and navigate stockroom and sales floor).

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency operating POS systems and mobile POS; comfortable using iPad/laptop and walkie‑talkie communications.
• Demonstrated clienteling skills and experience capturing customer data to drive repeat purchases.
• Familiarity with social selling, short‑form video or live‑stream shopping is preferred.
• Strong English communication skills (verbal and written).
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capable of meeting physical demands of the role (lifting, bending, stockroom work).

Skills

Experience

At least 1 year of retail sales experience; prior luxury or premium brand retail experience preferred, with demonstrated success in meeting sales targets and using clienteling/omni‑channel tools.

Education

High school diploma or equivalent required; vocational or postsecondary coursework in retail, fashion or related disciplines is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York creative energy with a global luxury retail mindset; the environment emphasizes collaboration, personal development and inclusivity as part of the broader Tapestry group. The brand encourages courageous feedback, continual learning and customer‑centric performance across its retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.