Coach Sales Associate
- Location
- Pittsburgh Pennsylvania USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, accessories and modern, approachable aesthetic. As part of the Tapestry group, Coach operates a global retail network and emphasizes craftsmanship, elevated client service and contemporary design across its stores.
The Sales Associate serves as a brand ambassador for Coach, delivering personalized shopping experiences and meeting sales goals while supporting daily store operations. This role combines luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue, with responsibilities encompassing client relationship building, cross-selling, POS operations, inventory management, and visual merchandising.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked in accordance with retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required and foster a collaborative, trust-based team environment
- Participate in brand initiatives, training programs, and inclusion activities
- Maintain professional composure and welcome feedback for continuous improvement
Qualifications
- 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors
- Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS), walkie-talkie use, ability to read price and release sheets
- Strong English language proficiency
- Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays
- Physical capability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
- Luxury retail background, social media proficiency, and experience with live-stream shopping or video demonstrations (Preferred)
- Clienteling and customer data acquisition skills (Preferred)
Skills
Experience
1+ years of sales experience, preferably in luxury retail. Knowledge of fashion trends and competitive landscape required. A combination of education and relevant retail experience will be considered.
Education
No formal education requirement specified; however, a combination of education and hands-on retail experience will be considered.
Workplace
The role is situated in Pittsburgh, Pennsylvania, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance
Culture
Coach cultivates a collaborative, client‑centric retail culture that values craftsmanship, creativity and polished service. Store teams work closely to uphold refined brand standards while delivering personalized experiences to a diverse clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.