Coach Client Advisor
- Location
- PottstownPennsylvaniaUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 8, 2026
About Coach
Coach is a global fashion house known for leather goods and ready-to-wear, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, accessible luxury, and contemporary New York style while benefiting from Tapestry's global resources, inclusive culture, and multi‑brand retail expertise.
Coach (Tapestry) is hiring a part-time Sales Associate in Pottstown, PA (Philadelphia Premium Outlets) to deliver elevated client service.
Role & Responsibilities
- Act as a front-line ambassador for Coach, delivering elevated, personalized shopping experiences in line with Coach standards.
- Build and maintain lasting client relationships through styling, product expertise, and tailored recommendations.
- Drive sales performance through cross-selling, upselling, personal sales plans and meeting individual and store KPIs.
- Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and encourage repeat purchases.
- Process transactions efficiently (sales, returns, exchanges, online order pickups) and support omnichannel fulfillment.
- Perform daily operational duties: cash wrap, inventory receiving and processing, replenishment, simple visual merchandising and stockroom organization.
- Support inventory cycles and asset protection procedures; maintain a clean, fully stocked sales floor.
- Collaborate with teammates, participate in brand initiatives and trainings, and contribute to a trust‑based team environment.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
- Proven competence with POS operation and mobile POS systems (iPad/laptop).
- Familiarity with clienteling, data acquisition and social selling techniques; experience with live‑stream shopping or video demos is a plus.
- Strong English language proficiency.
- Ability to work a flexible retail schedule including nights, weekends, holidays and peak season.
- Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; ability to climb, bend, kneel and maneuver across the sales floor and stockroom.
- A combination of relevant education and experience will be considered.
Skills
Experience
At least 1 year of retail or sales experience; prior experience in luxury retail and omni-channel selling is preferred.
Education
High school diploma or equivalent preferred; a combination of education and relevant experience will be considered.
Workplace
The successful candidate will be located in Pottstown, Pennsylvania, USA, with easy access to Philadelphia.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach blends New York creativity with accessible luxury and operates within Tapestry's inclusive, multi‑brand environment. The workplace emphasizes collaboration, customer focus and continuous learning, with an expectation of high performance and direct, constructive feedback.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Sales Associate», «Personal Stylist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.