Coach Client Advisor

About Coach

Coach is a New York–born luxury fashion house known for refined leather goods and contemporary ready-to-wear. The brand is part of Tapestry, Inc., a global portfolio of consumer fashion houses; as an employer Coach emphasizes creativity, craftsmanship, and inclusive workplace practices within a fast‑paced retail environment.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand and deliver an elevated, personalized shopping experience consistent with Coach service standards.
• Build and maintain lasting client relationships through styling, product expertise and proactive follow-up to drive loyalty and repeat purchases.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans; meet or exceed KPIs.
• Utilize Mobile POS, iPad/laptop tools, clienteling platforms and social selling (including short-form video/live-stream) to capture customer data and close sales.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap, and follow POS and asset protection procedures.
• Support inventory cycles: receive shipments, process inventory, replenish stock, and keep sales floor and stockroom organized and merchandised.
• Adapt to multiple customers and shifting priorities on the sales floor while maintaining high energy and professional composure.
• Participate in brand initiatives, training programs and inclusion activities; assist teammates across functional areas as required.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad, laptop); comfortable using Mobile POS and walkie‑talkie communications.
• Strong English language proficiency.
• Social media savvy with experience or interest in live‑stream shopping, short‑form video and social selling (preferred).
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

Minimum of one year in a sales role, preferably within luxury or fashion retail; demonstrable track record of meeting sales targets and delivering high‑touch client service. A combination of relevant education and experience is acceptable.

Education

High school diploma or equivalent; additional retail or customer‑service training preferred. Combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creativity with accessible luxury, encouraging bold ideas and high standards of craft. As part of Tapestry, the brand emphasizes inclusivity, employee development and collaborative teamwork across stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.