Coach Client Advisor
Coach in Petaluma, USA seeks a part‑time Sales Associate to deliver luxury retail service, clienteling and omni‑channel selling using mobile POS.
Overview
Coach is an American luxury fashion house known for leather goods and accessories and is part of the Tapestry portfolio. The brand combines modern design with craftsmanship and operates global retail and wholesale channels; as an employer it emphasizes creativity, inclusivity, and development within a larger house of brands.
Role & Responsibilities
- Act as the frontline ambassador of the Coach brand, delivering elevated and personalized luxury service in accordance with Coach style and service standards.
- Build and sustain client relationships through personalized styling, product expertise, targeted recommendations and follow-up to drive repeat business.
- Meet and exceed individual and store KPIs through cross-selling, upselling and execution of personal sales plans.
- Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live streaming) to capture data and convert sales.
- Perform daily store operations including transactions (purchases, returns, exchanges, online pickups), cash wrap, inventory receipt and processing, replenishment and visual merchandising.
- Maintain high standards of product presentation, stockroom organisation and asset protection; assist teammates across functional areas to support store performance.
- Work a flexible schedule including nights, weekends, peak seasons and public holidays while maintaining professional composure under pressure.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
- Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
- Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre the sales floor and stockroom.
- Strong English language proficiency.
- Social media savvy with experience in short-form video or live-stream shopping and clienteling preferred.
Skills
Experience
Minimum of 1+ year in sales, with luxury retail experience preferred; candidates with a blend of relevant education and retail experience will be considered.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Petaluma, California, USA, within easy reach of San Francisco. Cerulean lists 6 open roles in Petaluma, including 1 posted recently. The broader California area accounts for 392 active listings on Cerulean, 3 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach operates within the Tapestry group and promotes an inclusive, creative and collaborative retail culture that prioritizes employee development and diversity. The workplace emphasizes customer focus, candid feedback and continuous learning aligned with brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Sales Associate», «Luxury Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.