Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion consultation
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video content to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; consistently meet or exceed individual and team KPIs
• Source new customers, maintain active client relationships, and execute follow-up strategies to close sales
• Maintain high energy on the sales floor, manage multiple simultaneous customer interactions, and adapt selling techniques to evolving business needs
• Execute daily operational tasks including cash wrap procedures, inventory processing, product replenishment, and visual merchandising while maintaining service standards
• Maintain a clean, organized, and well-stocked sales floor and stockroom; follow all retail policies, POS protocols, and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Collaborate with teammates across functional areas to support collective store performance
• Foster a collaborative, trust-based team environment; actively encourage and support colleague performance
• Participate in brand initiatives, training programs, and inclusion activities
• Receive feedback constructively, adapt behaviors accordingly, and maintain professional composure in fast-paced environments

Qualifications

• 1+ years of sales experience, with luxury retail background preferred
• Demonstrable knowledge of fashion trends and competitive market positioning
• Proficiency with POS systems and basic computer literacy (iPad, laptop, mobile POS)
• Ability to operate walkie-talkies and read price/release sheets
• Strong English language proficiency
• Ability to work flexible schedules including nights, weekends, peak seasons, and high-traffic retail periods
• Ability to lift and carry up to 25 lbs regularly and occasionally up to 50 lbs; capability to climb, bend, kneel, and maneuver throughout sales floor and stockroom environments

Skills

Experience

1+ years of sales experience in a retail environment, with luxury retail background preferred. Knowledge of fashion trends, competitive positioning, and customer service best practices required.

Education

High school diploma or equivalent; a combination of relevant retail education and sales experience may be considered in lieu of formal qualifications.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.