Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 4, 2026
About Coach
Coach is a global fashion house renowned for its leather goods and ready-to-wear, headquartered in New York and operating as a member of the Tapestry portfolio. The brand emphasises craftsmanship, accessible luxury and a modern, inclusive retail experience, supported by Tapestry’s global resources and focus on equity and inclusion.
Coach is hiring a part-time Sales Associate in Oxon Hill, Maryland (National Harbor) to deliver luxury retail service and omni-channel selling.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, delivering elevated, personalised service in accordance with Coach Guide to Style and Service standards.
- Build and sustain client relationships through styling, product expertise and proactive follow-up to drive repeat business and loyalty.
- Achieve individual and store sales targets through cross-selling, upselling and executing personal sales plans and KPIs.
- Utilise mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert omnichannel interactions into sales.
- Perform daily store operations including cash wrap tasks, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
- Maintain a well-organised, safe and fully stocked sales floor and stockroom; adhere to POS, asset protection and retail policies.
- Support inventory cycles and assist teammates across functional areas to ensure smooth store operations.
- Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour while maintaining a calm, professional demeanour.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
- Proficiency operating POS systems and mobile devices (iPad/laptop); familiarity with mobile POS and clienteling tools.
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and manoeuvre the sales floor and stockroom.
- Strong English language proficiency.
- Comfortable working a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least 1 year of customer-facing sales experience, preferably within luxury retail or fashion; experience with omnichannel selling, clienteling and social or live-stream selling is advantageous.
Education
High school diploma or equivalent; combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Oxon Hill, Maryland, USA, with easy access to Washington, D.C..
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, client-centric culture rooted in New York energy and modern luxury. As part of the Tapestry family, the workplace emphasises inclusivity, continuous learning and collaboration across global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Client Relations Associate», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.