Coach Client Advisor

About Coach

Coach is a New York–born luxury fashion house within the Tapestry portfolio, recognised for contemporary leather goods, accessories and lifestyle apparel. As part of Tapestry, Coach combines heritage craftsmanship with a modern, inclusive brand vision and maintains a global retail footprint and omni‑channel presence.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering personalised, elevated client experiences consistent with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through styling advice, product expertise and targeted follow‑up to drive repeat purchase and loyalty.
• Achieve individual and store sales targets via cross‑selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Operate mobile POS and in‑store technology to process transactions, capture client data, and support online order fulfilment and pickups.
• Leverage clienteling tools and social selling (including short‑form video and live‑stream demos) to acquire customers and stimulate omni‑channel sales.
• Execute daily operational tasks: inventory receiving and processing, replenishment, visual merchandising, cash handling and asset protection.
• Maintain a high‑energy sales floor, manage multiple customer interactions simultaneously, and adapt selling techniques to business needs.
• Support colleagues across functional areas, participate in brand initiatives and training, and foster a collaborative, trust‑based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS); familiarity with inventory processes.
• Strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; ability to climb, bend, kneel and manoeuvre in a retail environment.
• Preferred: social media savviness, experience with live‑stream shopping or video demonstrations, and demonstrable clienteling/data capture skills.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury retail or omni‑channel selling experience is preferred. Demonstrated use of POS/mobile technology and clienteling platforms is expected.

Education

No specific degree required; a combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, inclusive workplace rooted in New York energy and contemporary design. As part of the Tapestry family, the brand emphasises diversity, professional development, and collaborative team dynamics across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.