Coach Client Advisor

Overview

Coach is a global fashion house rooted in New York and known for leather goods and contemporary American luxury. Part of the Tapestry portfolio, Coach blends heritage craftsmanship with modern design and operates a global retail network that emphasizes inclusivity, creativity and commercial rigor.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized client experiences consistent with Coach style and service standards.
• Build and maintain lasting client relationships through styling, product expertise and proactive follow-up to drive repeat business and lifetime value.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans; meet or exceed KPIs.
• Leverage omni-channel tools—mobile POS, clienteling platforms and social selling (including short-form video)—to capture client data and convert sales.
• Operate transactions and process online order pickups, returns and exchanges efficiently while adhering to POS and asset protection procedures.
• Support daily store operations including receiving shipments, inventory processing, replenishment, visual merchandising and maintaining a polished sales floor and stockroom.
• Adapt selling techniques to customer needs and business priorities; manage multiple clients on the sales floor while maintaining high service standards.
• Participate in brand initiatives, training and inclusion activities; foster a collaborative, trust-based team environment and assist teammates across functional areas.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency operating POS systems and mobile devices (iPad/laptop) and familiarity with clienteling workflows.
• Strong English language proficiency required.
• Comfortable using social selling channels and producing short-form video or live-stream shopping content (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and move throughout the sales floor and stockroom.

Skills

Experience

At least 1 year of customer-facing sales experience, ideally within luxury or fashion retail; demonstrated comfort with omni-channel selling and social commerce is a strong advantage.

Education

No formal degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York heritage with contemporary creativity and commercial focus. As part of Tapestry, the brand emphasizes inclusion, development and collaborative team dynamics, offering structured training and opportunities to engage in brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.