Coach Client Advisor

About Coach

Coach is an American luxury fashion house renowned for its leather goods, accessories and contemporary ready-to-wear. Headquartered in New York and part of the Tapestry family of brands, Coach combines craftsmanship and modern design with an emphasis on accessible luxury and inclusive customer experiences.

Role & Responsibilities

• Act as a frontline ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalized client interactions through styling, product expertise and fashion advice to cultivate loyalty and repeat business.
• Drive individual and store sales by cross-selling, upselling and executing tailored product recommendations to meet personal and team KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interactions into sales.
• Develop and execute a personal sales plan and follow up with prospects to close transactions and nurture long-term relationships.
• Maintain floor energy and manage multiple clients concurrently while adapting selling techniques to shifting business needs.
• Perform daily operational tasks including cash wrap transactions, inventory processing, replenishment and basic visual merchandising.
• Receive shipments, stock product, support inventory cycles and maintain an orderly sales floor and stockroom in accordance with asset protection procedures.
• Process purchases, returns, exchanges and online order pickups efficiently and in line with store policy.
• Participate in brand initiatives, trainings and inclusion activities; support teammates across functional areas as required.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred.
• Proficiency with POS systems and basic computer use (iPad, laptop); comfortable using mobile POS and walkie-talkie.
• Demonstrable clienteling and data-acquisition skills; familiarity with social selling, live-stream shopping or video demos is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury or fashion retail and omni-channel selling, including clienteling and social selling, is strongly preferred.

Education

High school diploma or equivalent; retail or fashion-related coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes craftsmanship, creativity and an inclusive New York‑city spirit. As part of Tapestry, the brand prioritizes diversity, equity and development while fostering a collaborative, high‑energy retail environment that rewards customer focus and entrepreneurial initiative.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.