Coach Client Advisor

About Coach

Coach is a global fashion house known for its leather goods and accessible luxury accessories, operating as a member of the Tapestry portfolio. The brand blends New York heritage with contemporary design and places emphasis on craftsmanship, inclusivity, and omni‑channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized client experiences aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships via personalized styling, product expertise, follow-up and tailored recommendations to drive repeat business.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and close sales.
• Meet or exceed individual and store sales KPIs through cross-selling, upselling and development of personal sales plans.
• Perform daily store operations including cash wrap, efficient transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment.
• Maintain visual merchandising standards and ensure sales floor and stockroom are clean, organized and appropriately stocked.
• Support inventory cycles and loss-prevention procedures; assist teammates across functional areas to sustain team performance.
• Work a flexible schedule including nights, weekends, peak seasons and public holidays as business needs require.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and mobile devices (iPad/laptop) and familiarity with mobile POS workflows.
• Strong English proficiency required.
• Comfortable working in a fast-paced, high-traffic retail environment and able to meet sales targets.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend and maneuver in stockroom and sales floor settings.
• Social‑selling aptitude and clienteling/data-acquisition skills; live-stream or video demo experience preferred.

Skills

Experience

Minimum of 1 year in sales, retail, or customer-facing roles; prior luxury retail or branded boutique experience strongly preferred. Experience with POS operation, clienteling platforms and omni‑channel sales is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes craftsmanship, creativity and an inclusive, customer-centric culture as part of the Tapestry family. The workplace values direct feedback, collaboration, continuous learning and a drive for results while supporting diversity and equity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.