Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and accessible-luxury ready-to-wear. Headquartered in New York and part of the Tapestry portfolio, Coach emphasizes contemporary design, craftsmanship, and an inclusive brand ethos while operating global retail and omni-channel businesses.
Coach in New York (Hudson Yards) is hiring a part-time Sales Associate to deliver personalized luxury retail service and omni-channel selling.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized customer service in accordance with Coach Guide to Style and Service standards.
- Build lasting client relationships through styling, product expertise and proactive follow-up to drive repeat business and loyalty.
- Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert online and in-store demand.
- Complete daily operational tasks: process transactions, perform cash wrap duties, receive and process inventory, replenish stock and support visual merchandising.
- Maintain a clean, organized sales floor and stockroom; follow POS, asset protection and retail policies.
- Support inventory cycles and participate in brand initiatives, trainings and inclusion activities; assist teammates across functional areas as required.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
- Proficient with POS operation and basic computer use (iPad/laptop); experience using Mobile POS and walkie-talkies.
- Strong English language proficiency required.
- Social media savvy; experience with live‑stream shopping, short‑form video or video demos is preferred.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
- Capable of regular lifting up to 25 lbs and occasional lifting up to 50 lbs; ability to climb, bend, kneel and move across the sales floor and stockroom.
Skills
Experience
At least 1 year of sales experience; prior luxury retail experience preferred. Demonstrated track record of meeting sales targets and delivering high-quality client service.
Education
No specific formal education required; combination of education and relevant retail experience will be considered.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, fast‑paced retail environment rooted in New York sensibility and an inclusive workplace ethos as part of the Tapestry family. The brand values direct feedback, collaboration and a customer‑first mindset while supporting employee development and diversity initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Sales Consultant», «Luxury Sales Associate», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.